The Head of Customer Care owns the entire post-sale customer journey in Switzerland, bringing Customer Success and Customer Support together under one mandate: drive onboarding, adoption, retention, expansion, and high-quality support. The role leads the Customer Success and Support teams, owns the customer care strategy and KPIs, and ensures strong collaboration with Sales, Product, Engineering, and leadership. It is a hands-on, data-driven leadership role focused on customer outcomes, team performance, operational efficiency, and turning customers into long-term advocates.